Rule out an unpowered or misaligned charging setup
Check that DEEBOT is switched on and that the station is connected to power. Then check that both sets of charging contacts meet correctly. A contact problem is not, by itself, evidence that the battery has failed.
Use a dry cloth, not sprays or detergent
Before contact cleaning, switch off the robot and unplug the station. The manual specifies a clean, dry cloth and says to avoid cleaning sprays or detergents. Keep that preparation attached to the cleaning step.
Treat a storage-related charging failure as a support case
If the battery will not charge after long storage, the manual directs the user to ECOVACS. It also says not to disassemble the battery. This page does not provide a battery reset, bypass or internal repair procedure.
FAQ
ECOVACS DEEBOT X5 PRO OMNI frequently asked questions
Each answer stays within the facts and sources shown on this page.
01Can I use contact-cleaning spray on the charging points?
The cited manual says to avoid cleaning sprays or detergents and use a clean, dry cloth. Switch off the robot and unplug the station before cleaning.