Connection and market details
- Official companion app
- ECOVACS HOME app Source
- Charging and network checks
- If the robot cannot charge, check that it is switched ON, the OMNI Station has power, its base is correctly installed, and the robot and station charging contacts connect. Before cleaning, switch the robot OFF and unplug the station. Clean dirty robot and station charging contacts with a dry cloth, not a wet cloth. For app connection, use a 2.4 GHz or mixed 2.4/5 GHz Wi-Fi network. The router must support 802.11b/g/n and IPv4; do not use a VPN, proxy server or hidden network, and enable WPA2. If the problem persists after the recommended checks, contact ECOVACS customer service. A battery that cannot charge after prolonged storage or over-discharge requires ECOVACS support; do not disassemble it yourself. Source
- Official product summary
- X8 PRO OMNI uses a continuously rinsed roller mop and a temperature-controlled washing station. For carpeted rooms, configure Carpet First or an appropriate carpet mode rather than assuming every rug is safe to mop. The page says in-app real-time YIKO chat requires a future OTA update and supports English only; it is not confirmed as currently available. Source
- Official product identifiers
- US storefront SKU: OZMOX8M. Source
Install the named app and check the router requirements
The app is ECOVACS HOME. The US manual accepts 2.4 GHz or mixed 2.4/5 GHz Wi-Fi and requires a router supporting 802.11b/g/n and IPv4. Enable WPA2; do not use a VPN, proxy server or hidden network for the documented setup.
Treat the YIKO chat footnote as a future-feature limit
The product page says in-app real-time YIKO chat requires a future OTA update; current availability is not confirmed and it supports English conversation only. That source does not establish present availability or Chinese-language support. Check a current official release notice before relying on the feature.
Verify regional identity without inferring warranty
The confirmed store identifier is US SKU OZMOX8M. The US app instructions do not establish that a differently sourced unit supports the same account region, functions or warranty. For an import purchase, ask ECOVACS about the exact unit and intended country; do not substitute the global family name for that check.
ECOVACS US · www.ecovacs.comECOVACS · site-static.ecovacs.com
FAQ
ECOVACS DEEBOT X8 PRO OMNI frequently asked questions
Each answer stays within the facts and sources shown on this page.
01Does the US X8 support Chinese-language real-time YIKO chat?
Chinese-language chat support is not confirmed. The cited US page’s in-app real-time chat footnote specifies English only and a future OTA update; translating this guide does not change that scope.