No charge: power connections, then contact condition
Check the cord at both ends and inspect the robot and dock contact surfaces. If contact cleaning is needed, first switch the product off and remove the plug from the socket. Wipe with a soft, dry cloth; this is routine contact care, not an instruction to open the dock.
Pairing failure: check the network band
Curv Wi-Fi setup supports 2.4 GHz only. Keep an app-connection failure distinct from a charging failure; working voice commands do not establish that app pairing succeeded.
Supported Hello Rocky commands can work without Wi-Fi or a phone, but availability is limited to selected languages.
Roborock US · us.roborock.comRoborock Support · support.roborock.com
When these checks do not explain the fault
For a persistent fault, use official Roborock support with the exact Qrevo Curv model and symptom. This guide does not prescribe resets, error-code fixes, battery work or safety-system bypasses that are not established by the cited instructions.
FAQ
Roborock Qrevo Curv frequently asked questions
Each answer stays within the facts and sources shown on this page.
01What must I do before wiping Qrevo Curv charging contacts?
Switch the product off and remove the plug from the socket before cleaning or maintenance. Then use a soft, dry cloth on the robot and dock contacts; do not treat the contact check as an internal repair procedure.