Check power and physical alignment first
Is the robot switched on? Is the station connected to power? Is the station base installed correctly? Do the robot and station charging contacts fully meet? A failed check directs you to that documented setup item; it does not by itself identify a defective component.
Clean only with the required power-off preparation
If contact dirt is the issue, switch off the robot and unplug the station before cleaning. Wipe the contacts with a dry cloth. Do not carry out this cleaning step while the robot and station remain powered for charging.
Use support when the checks do not restore charging
If the recommended checks do not resolve the fault, contact ECOVACS customer service. The manual says not to disassemble the battery yourself. This page covers charging checks, not an unsupported battery repair or Wi-Fi diagnosis.
FAQ
ECOVACS DEEBOT T50 PRO OMNI frequently asked questions
Each answer stays within the facts and sources shown on this page.
01Do clean contacts prove the battery has failed?
No. The manual also calls for power, base-installation and alignment checks. If the documented path does not resolve the problem, contact ECOVACS instead of concluding that the battery needs disassembly or replacement.