Not charging: check the physical charging path
Confirm the robot is switched on, the OMNI Station has power, its base is installed correctly and both sets of charging contacts connect. If contacts are dirty, switch the robot off and unplug the station before wiping them with a dry cloth. Do not use a wet cloth.
App connection: check network prerequisites separately
The US manual names ECOVACS HOME. It requires 2.4 GHz or mixed 2.4/5 GHz Wi-Fi, a router supporting 802.11b/g/n and IPv4, and WPA2 enabled. Do not use a VPN, proxy server or hidden network for the documented connection setup.
These network conditions address app connection, not a mechanical charging-contact fault. Do not reset or dismantle charging hardware merely because the app cannot connect.
Stop after the documented branches do not resolve the fault
Contact ECOVACS customer service if the problem persists after the recommended checks. If a battery cannot charge after prolonged storage or over-discharge, the manual also directs you to ECOVACS and says not to disassemble the battery yourself.
FAQ
ECOVACS DEEBOT X8 PRO OMNI frequently asked questions
Each answer stays within the facts and sources shown on this page.
01Does the manual require a separate 2.4 GHz-only network?
It lists either a 2.4 GHz network or a mixed 2.4/5 GHz network. The router must also support 802.11b/g/n and IPv4, with WPA2 enabled and no VPN, proxy or hidden network for setup.