Smart pet devices · Frequently asked questions

Smart pet devices: Answers for real device tasks

This section is limited to published Smart pet devices models and tasks. Find concise answers tied to a device, brand or model, then open the full guide when you need evidence and context.

Browse results

PetSafe · SmartDoor Connected Pet Door

Can a Medium-door cat use a collar key instead of implanted-chip access?

Yes. PetSafe documents access for dogs or cats using paired Connected Pet Door Keys. Choose and pair the key using PetSafe’s guidance for the pet’s actual wearing height. PetSafe describes 3 key sizes. Its larger-key suggestion applies when hand-held testing unlocks the door but the pet’s approach does not, and a low pet’s key may sit outside detection. The Medium or Large package label is not an exclusive replacement rule.

  • Last checked Sep 7, 2026

Tractive · Tractive DOG 6 XL

Can I charge DOG 6 XL when both LEDs are blue?

No. Tractive identifies both blue LEDs as detected moisture. Do not charge; wipe gently with a lint-free cloth and air-dry for 24 hours. The port must be completely dry before charging; if it remains wet or the blue moisture LEDs remain on, keep the charger disconnected. The product's protection rating does not replace this stop instruction.

  • Last checked Sep 7, 2026