Sure Petcare · Compatibility guide

Can this device join your Sure Petcare Hub?

Direct answer

Start with the exact model, not the number of free connections. Sure Petcare Hub supports compatible Connect products and up to 10 devices. SureFeed Microchip Pet Feeder Connect has a confirmed Hub route for its app-connected functions; that does not establish compatibility for every feeder, pet door or other wireless pet product.

Market
United States
Verified
View the evidence

What fits, item by item

SureFeed Microchip Pet Feeder Connect Sure Petcare Hub

Confirmed

The Hub is required for app-connected functions; this relation does not claim that selective feeding stops without cloud access.

United StatesCheck the conditions and source

Sure Petcare Hub Sure Petcare

Confirmed

The Hub connects Sure Petcare Connect products to the Sure Petcare app through the home router.

United StatesCheck the conditions and source

SureFeed Microchip Pet Feeder Connect Sure Petcare RFID Collar Tag

Confirmed

The official RFID Collar Tag can grant feeder access when a pet is not microchipped or its chip is not compatible.

United StatesCheck the conditions and source

The supported example: Microchip Pet Feeder Connect

For this feeder, the reason to connect is specific: feeding records and portion settings in the Sure Petcare app. Check that “Connect” is part of the model you own or intend to buy; a similar family name is not sufficient evidence for another model.

If a different product is not explicitly confirmed, ask Sure Petcare about that exact product rather than treating this example as a universal compatibility list. An unconfirmed match means you need an answer before purchase, not that the device has been proven incompatible.

    Then check the household device count

    Count each compatible connected product toward the Hub’s stated limit. Do not count every pet profile as a device, and do not subtract pet identities from the available network connections.

    A spare connection cannot supply an unsupported model’s missing Hub relationship. Equally, an identified compatible model still needs room within the Hub’s device limit. Compatibility and capacity must both be satisfied.

      A compatible connection is not pet registration

      For SureFeed Connect, the registered microchip or Sure Petcare tag controls pet recognition, while the Hub supplies the app route. Matching the Hub and feeder therefore does not establish whether a particular pet has been registered.

      Once the model and capacity checks are settled, follow the feeder’s Hub/app guide for connected records and settings. If the question is instead which pet identifier to use, follow its identity-and-Hub compatibility guide. These are different next tasks, not reasons to buy a second type of bridge.

        FAQ

        Sure Petcare Hub frequently asked questions

        Each answer stays within the facts and sources shown on this page.

        01Does spare Hub capacity prove that another pet device is compatible?

        No. The capacity limit applies only to compatible Connect products. First confirm the exact model’s Hub support, then check that your device count is within the limit.