Connection and market details
- Pet access methods
- registered identification microchip · Sure Petcare RFID Collar Tag Source
- Hub requirement
- A Sure Petcare Hub is required for the connected app route; the product page does not say basic selective feeding requires cloud access. Source
- Official connected app
- Sure Petcare app through a required Sure Petcare Hub for connected feeding records and portion settings. Source
- Connection role
- The Hub connects to the home router and links Sure Petcare Connect devices to the Sure Petcare app. Source
Begin with the result you cannot see
If your question is about a feeding record or a portion setting in the app, follow the connected route. Confirm that you are dealing with Microchip Pet Feeder Connect, the Sure Petcare app and the required Hub—not another feeder or a generic smart-home app.
If the problem is that the pet cannot open or use the bowl, begin with its registered identifier and, where relevant, lid training. A missing record alone does not identify the cause of a problem at the bowl.
Sure Petcare · www.surepetcare.comSure Petcare · www.surepetcare.com
Give the Hub its physical connection first
Sure Petcare specifies an Ethernet cable from the Hub to the home Wi-Fi router and mains power for the Hub. The cable is included. Before investigating app settings, confirm that the intended router connection and power supply are present; the word Wi-Fi in the router’s name does not make this a wireless Hub-to-router link.
The Hub supports up to 10 compatible devices. Count the connected products in your setup, not the pet identities stored in the feeder. A complete physical route and spare capacity are prerequisites to check, not proof of the cause of every app error.
Sure Petcare · www.surepetcare.comSure Petcare · www.surepetcare.com
A portion setting is followed by adding food
For the connected portion workflow, select wet food, dry food or both and set the target weight in the app. Then add food at the feeder: the LEDs illuminate as you fill and flash at the target. A saved app setting is not an instruction for the feeder to dispense that food automatically.
If records or settings are not behaving as expected, tell support what you tried to view or set, whether the pet is recognized at the bowl and how the Hub is connected. Do not change identifier registrations just to investigate missing app information.
Sure Petcare · www.surepetcare.comSure Petcare · www.surepetcare.com
FAQ
SureFeed Microchip Pet Feeder Connect frequently asked questions
Each answer stays within the facts and sources shown on this page.
01Does the Hub connect to my Wi-Fi router wirelessly?
Sure Petcare specifies the included Ethernet cable between the Hub and the router, plus mains power for the Hub. The product being a Wi-Fi router does not make that Hub connection wireless.