Sure Petcare · Compatibility guide

What must match for SureFeed Connect to work with your pet?

Direct answer

For pet access, SureFeed Connect uses a registered microchip or the Sure Petcare RFID Collar Tag. For app-connected records and portion settings, it needs a Sure Petcare Hub. These are separate requirements: choose the correct identifier for the pet and the correct connection for the app.

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United States
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What fits, item by item

SureFeed Microchip Pet Feeder Connect Sure Petcare

Confirmed

The connected monitoring and portion-setting route uses the Sure Petcare app through a Hub.

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SureFeed Microchip Pet Feeder Connect Sure Petcare Hub

Confirmed

The Hub is required for app-connected functions; this relation does not claim that selective feeding stops without cloud access.

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SureFeed Microchip Pet Feeder Connect Sure Petcare RFID Collar Tag

Confirmed

The official RFID Collar Tag can grant feeder access when a pet is not microchipped or its chip is not compatible.

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Match the pet’s identifier before buying accessories

An implanted identification microchip is one supported access route once registered with the feeder. If your pet has no chip, or the particular chip is not compatible, Sure Petcare identifies its RFID Collar Tag as the alternative.

The named accessory matters. A generic RFID label does not establish compatibility with this feeder. If you are unsure about the chip already in your pet, confirm its compatibility with Sure Petcare instead of replacing it or assuming another brand’s collar tag will work.

    Match the connected setup to the function you want

    Feeding records and portion settings use the Sure Petcare app through the Hub. If these are part of your reason for choosing the Connect model, include a supported Hub in the plan. The Hub is not another pet identifier and does not register a chip merely by being present.

    Allow for the Hub’s physical setup too: it is mains powered and connects to the home router with the included Ethernet cable. Confirm those connections rather than assuming an app download completes the setup.

    This connected-function requirement is not a claim that all selective feeding stops without an internet connection. Check the official instructions for the offline situation you are planning around.

      Two limits, two different shopping questions

      The feeder can remember up to 32 pet identities. The Hub can connect up to 10 compatible devices. Ask “how many pets will be registered to this feeder?” for the first limit and “how many connected products will use this Hub?” for the second.

      Before ordering, note the exact feeder model, the identifier each intended pet will use, whether app functions are needed and the other devices already assigned to the Hub. That short list prevents buying a networking accessory to solve an identity mismatch.

        FAQ

        SureFeed Microchip Pet Feeder Connect frequently asked questions

        Each answer stays within the facts and sources shown on this page.

        01Can a pet without an implanted chip use SureFeed Connect?

        Yes. The documented alternative is the Sure Petcare RFID Collar Tag. The feeder’s access methods are a registered identification microchip or that named collar tag.

        02Do the feeder’s 32 pet identities count toward the Hub’s 10-device limit?

        These limits count different things: SureFeed Connect stores up to 32 pet identities, while a Hub connects up to 10 compatible Connect devices in the household. Count registered pets for feeder memory and connected products for Hub capacity; a pet identity is not a connected device.