Whisker · Troubleshooting guide

Choose video access and control camera capture

Direct answer

Free access includes up to 5 minutes of daily live viewing from both cameras and 2 days of front-camera event history. Whisker+ provides unlimited live viewing and 30-day storage. To stop live video and event recording, open the Pro in Whisker, then View Camera → Controls and use the camera power switch.

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United States
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View the evidence

Match the feature to the time you need

Start with whether you want to watch now or return to a previous event. Live-view minutes apply to watching now; retention describes saved history. Compare those separately before deciding on a membership.

  • Brief live checks: both cameras are included in the free daily allowance of up to 5 minutes.
  • Recent front-camera history: free events are retained for 2 days.
  • Longer viewing and archive: Whisker+ lists unlimited live viewing and 30-day storage.

Globe live view is not a confirmed per-visit archive

The Pro has a litter-bed camera, but seeing a live image and receiving a recording for every visit are different capabilities. The official camera guide lists per-visit globe recordings among membership benefits while also saying they are coming soon.

If those recordings are essential to your decision, ask Whisker to confirm current availability before subscribing for that reason. The uncertainty concerns that recording feature, not the documented presence of the camera or its free live-view allowance.

    Turn off capture, then interpret the indicator

    Cameras are enabled by default. In Whisker, select the Pro, then View Camera → Controls and the camera power switch. Whisker says camera-off stops live video, event recording, the microphone and screenshots.

    The status LED may remain on in that state even though recording is off. Check the control state rather than treating the illuminated LED alone as proof of recording. Deleting existing clips is a separate task; the switch description does not establish that saved history is erased.

      FAQ

      Litter-Robot 5 Pro frequently asked questions

      Each answer stays within the facts and sources shown on this page.

      01Which event history is included without a camera membership?

      The documented free history is front-camera events retained for 2 days. This is separate from the allowance of up to 5 minutes of daily live viewing. Do not assume it includes a confirmed per-visit globe archive.

      02Will switching the camera off delete the clips already saved?

      The confirmed behavior is that camera-off stops live video and event recording. It does not establish deletion of saved clips. Use Whisker’s current deletion guidance for existing history rather than treating the power switch as an erase control.